Shipping Policy

SHIPPING: We generally ship all items within 1 or 2 business days of our receipt and acceptance of an order. If there is a delay affecting our ability to ship generally, we will attempt to conspicuously post that fact on this site. Unless otherwise expressly agreed in writing, TIME IS NOT OF THE ESSENCE, and any delivery date requested or provided is an estimate only. Uppercut Culture is not responsible for delays or for non-performance resulting from causes beyond its reasonable control, including acts of any government. All international sales are subject to all applicable U.S. and foreign export controls, and by placing an order through this website, you affirm that you will comply with all applicable export controls and regulations. You will be the importer or exporter of record and are responsible for all required licenses, permits, and authorizations. Customs and import duties, which vary from country to country, may apply to international sales and are the responsibility of the recipient of your order. LOST PACKAGES: If a package gets lost in transit (very rare, though it does happen), Uppercut Culture will not be responsible if the tracking information says the package was “delivered,” which means U.S. Postal Service or the courier service successfully delivered the package to the specified address. If the tracking information says delivered, yet it is lost anyway, we ask that you check with housemates or family to see if they received the package without telling the intended recipient. This scenario happens fairly often. PACKAGE SENT TO WRONG ADDRESS: If a package is sent to the wrong address, and the incorrect address was provided online by a customer, then the customer is responsible for the cost of re-shipping the item. We will re-ship the order once the original package has been returned to us. So please, when ordering, make sure your shipping address is accurate, as making any mistake could significantly delay the delivery. When placing an order over the phone, we will read the delivery address (and other information you provide) aloud to help you be sure it is correct. PRODUCT DEFECTS & DAMAGED PACKAGES: We allow three days from the date of delivery to notify us if there is any type of defect with a product or if the package it was in was damaged in transit. If we are not notified of defects or damages within the three-day window, it is understood that the package and products were in good condition upon delivery. RETURNS & REFUNDS: See Returns & Refunds Policies